Saturday, May 13, 2006

Check your receipts!!!

Today hubby and I did our weekly grocery shopping at Burwood Plaza.

First stop was at Tong Li supermart, a newly opened Chinese grocery shop. They were having a 10% storewide sale, so we took advantage of the offer to stock up on various Chinese and Asian groceries and snacks... the checkout was very busy, the cashier had to work very quickly to scan and bag all our items.

As we walked out of the mart, I remembered this story which was featured recently on:
Channel 9's A Current Affair: Don't get ripped off at the checkout; and
Channel 7's Today Tonight: Scanner scandal

The two stories featured retailers ripping customers off because of scanning errors at the checkout, such as scanning the wrong price or wrong quantity etc. A survey revealed that over 80% of stores were found to have scanned items incorrectly. They didn't necessarily do it intentionally though, sometimes just computer glitches or human error. But we consumers all agree that it is their responsibility to ensure that such incidents are minimised... 80% is just too ridiculous!!!

So we decided to scrutinise the receipt to spot any errors... sure enough we saw a packet of agar-agar charged twice on the receipt. We went back to ask the cashier, and she nonchalantly told us, "It's a two for one offer", to which I replied, "But I only bought one packet". Without batting an eyelid she said, "Same price whether you buy one pack or two", "I didn't realise that, you should have told me", I said trying to keep the irritation out of my voice... "Sorry", was the curt reply, "just go in and get another pack".

After I returned from retrieving the extra pack of agar-agar, I was positively seething with irritation at their attitude. We went back home to drop off the Chinese groceries. As we unloaded the groceries, we realised that they had forgotten to charge us for a carton of eggs. Well, serves them right for their carelessness!

After that we went to Woolworths to pick up some other staples. And we encountered yet another scanning error. As we were returning the shopping trolley, we checked the receipt to spot any errors... and right there I saw that they had charged a 1kg pack of bacon at $7.99 instead of the marked price of $6.99. We went back to sort out the error. Here they were more polite and were very apologetic as we waited for them to send someone to double check the price. Apparently the price was actually $6.55 (Walau-eh!!! They even make errors in their price marking!!!). Then a staff member hurriedly thrust $8.00 into my hand, mumbled an apology and rushed away to attend to something else. I stood there for a moment, confused. After looking around, and unable to catch anyone's attention, we just walked off. I wondered if it was another careless mistake made in confusion for refunding us the whole amount instead of the difference overcharged to us, or it was gesture of apology in which case they should have explained it to us. Oh well, their loss is our gain.

Lesson for today: ALWAYS remember check your receipts.

1 comment:

  1. We also never do any tallying in all our purchases. Well, from what I read from experience, we will start doing the checking the next time. We always think computer does not make mistake !

    ReplyDelete

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